FAQ's

• I would like some advice about a product, what should I do?

  We have a knowledgeable team who would love to chat through product details with you or advise you which product would be best for your specific needs. Please get in touch with us on 0871 288 6969 so we can assist you. If there is a product we are unable to advise on, we will contact the manufacturer to get information for you.

   

• My product didn't have a manual with it, how can I get one?

  Most of the products we sell don’t now come with manuals. Manufacturers now publish manuals and instructions on their websites which are easy to search for online. If you would like help locating this please call one of our team who would be happy to assist you. 0871 288 6969 Where available, we have included the user manual with the product details for you to download. Lots of products now also have tutorials on You Tube which can be really helpful in setting up your new products.

   

MY ACCOUNT

• How do I contact you?

  We love to hear from our current or potential customers! If you have any questions about your order or require more information about a product or service please use the below details:

  Phone us on 0871 288 6969 (lines open 9am- 5pm 7 Days)

   

• How do I receive special offers and promotions?

  We like to treat our loyal customers to offers, promotions and the latest information on new products which we do through email newsletters sent around twice a month. If you would like to receive these you can subscribe by entering your email address at the bottom of this page.

   

ORDERING

• How do I place an order on your website?

  We pride ourselves on our website being easy to use and totally secure.

  Locate the item(s) you want to purchase using the search bar at the top of the home page and typing in the product name or by using the product menus.

  Once you have the product page open, select ‘add to cart’.

  You can now continue shopping for more products or checkout by selecting your basket & then checkout. This will direct you to the secure checkout page where you will need to provide the requested information & complete checkout.

   

• How can I track my order?

  We aim to dispatch orders as promptly as possible and do this Monday- Friday. We use several couriers for UK addresses and a variety for international addresses. When your order is dispatched you will receive an email that details your tracking number and the courier firm bringing it to you. You can then check the status of your order by entering that number into the couriers’ website.

  If you have any problems, call one of our team, We will be happy to assist you. 0871 288 6969

   

• Can I collect from you?

  At the moment we do not allow customer collections, We are not open to the general public, and this helps us keep our prices as cheap as possible. We also ship from multiple warehouses, depending on the stocks location.

   

• Can I make an order over the phone?

  Yes, we love to hear from you and help you in any way possible. We currently offer order discounts on all orders placed over the phone. We are happy to take your order, Call 0871 288 6969

   

• What payment methods do you accept?

  Everything but magic beans! Over the phone we accept all credit/debit cards with the exception of American Express. Through the website you can use your credit/debit card. We also accept purchase order instructions. Please call 0871 288 6969 to arrange this.

   

• Can I cancel or change my order?

  Yes you can, please call us as soon as you know you would like to change or cancel your order as at times we can dispatch within an hour of the order coming in. We will happily refund or exchange for you.

   

• Do you accept Purchase Orders?

  Yes, we accept purchase order instructions for goods. Please call one of our team to discuss your needs before sending a purchase order. The purchase order instruction will need to be on letter headed paper with contact details and a purchase order number clearly displayed.

   

RETURNS

• I have a problem with my product, what do I do?

  Oh no! Apologies that something has gone wrong. We will try to get this sorted out as quickly as possible. Please call us to discuss your problem. On the rare occurrence that your item has arrived faulty or damaged, please contact our returns department by phone 0871 288 6969 We will arrange a refund or exchange for you. Please do not send back any items without first talking to us and obtaining a Return number as the item may be refused on delivery to us and you would incur postage fees.